We provide an unconditional 3-day money-back guarantee on all of our VPS packages. Please note that this policy does not apply to dedicated servers.
If you are dissatisfied with our services and wish to cancel, you must submit your cancellation request within the first 3 days of purchase or activation in order to receive a full refund. Refund requests made after this period will not be processed.
In the event that we refuse to host your website or suspend/terminate your account permanently, we will provide you with a full backup of your data.
- All payments for VPS will become non-refundable after 3 days account activation period. This includes any one time setup fee and subsequent charges regardless of usage.
- All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred and they should be reported directly to us.
- 3-day money-back guarantee is not applicable for dedicated servers, domain registrations & any products like licenses, upgrades, add-ons, additional IPs, etc. and they are not refundable.
- Payments for upgrades, add-ons, setup fees and domain registrations are not refundable.
- We reserve our right to deny a refund request or provide a partial refund.
- Only one refund is applicable per client. Once a client has been refunded for one of his services, he can not claim for refund on another services.
- Any credit balance in client's area is not eligible for refund. It can only be used for purchasing new services or paying any existing/upcoming invoices at our website.
- If we are not able to refund the client's payment via payment gateway due to any reason, refunds will be posted as credit to the client's account.
- If you downgrade any service, we don't provide any credit-back or refund. Only your billing will be updated so that you will be charged as per new price from next billing cycle.
- If you violate any point of our Terms of Service, you will not be eligible for any refund.
- All refund/reversals will be made via the same payment method using which you have paid us.
- All refund requests will be processed within 24 hours from our end. Your bank may take 3-4 working days to credit the refunded amount.
We have a strict policy against misuse of our refund policies, which includes customers who sign up solely for the purpose of receiving a refund. Unfortunately, we have experienced instances where individuals who have been suspended from other hosts due to resource abuse or spam have attempted to overload our servers by signing up for our services under the guise of our money-back guarantee. This behavior violates our Terms of Service, and in such cases, we will not issue refunds. We will thoroughly evaluate all accounts suspected of misuse before processing any refunds. Accounts found guilty of such behavior will not be entitled to a refund.
Date: 1st April 2023 / Rocket-Servers.com
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